Return & Refund Policy

 

RETURN & REFUND POLICY

  • Duration: Customers can return their purchases by following the steps below. Goods have to be returned within 14 days from the delivery date. The customer must cover return costs.
  • Condition: Items must be in their original, unused condition and include all original packaging, tags, and accompanying accessories.
  • Exceptions: Customized or personalized items cannot be returned unless they arrived damaged or defective.

REFUNDS

  • Once we receive and inspect the returned item(s), and if the return complies with our policy, a refund will be processed to the original method of payment.
  • Refunds are typically processed within 5-7 business days of receiving the item.
  • If delivery fails due to the receiver’s fault and the item is sent back to the sender, a restocking fee of 30% of the item price will be applied. This fee will be deducted from the total amount paid for the item.
  • As part of our updated policy, we require a clear, unedited unboxing video to be submitted when requesting a return or refund. This video helps us confirm that the product arrived in the condition reported and ensures a fair process for both parties.

What should the video include?

  • A full view of the sealed package before opening.
  • The entire unboxing process, showing how the product is removed from the packaging.
  • Clear footage of any damages or issues with the product, if applicable.

How to Submit Your Video:

Once you have recorded your unboxing video, please email it to support@homedekk.com along with your order number and a brief explanation of the issue.

Next Steps:

After reviewing the unboxing video and your claim, our customer support team will contact you within 2 business days to proceed with either a replacement, store credit, or a refund, depending on the issue.

RETURN PROCESS 

Please contact our customer service at support@homedekk.com to initiate a return. Provide your order number, item details, and the reason for the return. Once approved, we will provide you with return instructions and a return shipping label (if applicable).

Important Notice:

  • It is exclusively the customer’s responsibility to return the item.
  • The customer is responsible for any return fees.
  • We will cover any customs fees that may apply to your order, provided you submit a proper invoice with valid information identifying that the fees were specifically applied to our package.
  • The customer is also responsible for any damages incurred during transportation, so we strongly advise insuring the package in case it is lost or damaged.
  • For reduced items, customers are responsible if there are any custom fees.

DAMAGED OR INCORRECT ITEMS 

  • If you received a damaged or incorrect item, contact us within 7 days of receiving the product. We will work swiftly to address the issue.

NON-REFUNDABLE ITEMS

  • All discounted, sale, or clearance items are final sale and cannot be returned or refunded.
  • Customized or personalized items are non-refundable unless they arrived damaged or defective.

CANCELLATIONS

  • Orders can be canceled within 12 hours of placing the order. After this period, the order may already be processed, and cancellations may not be possible.

ORDER NOTES

  • Order notes provided when placing an order on our store platform are for reference purposes only and do not constitute a formal request or agreement.
  • Any important changes or special instructions related to your order must be communicated directly to us via email at support@homedekk.com.
  • Such changes must be acknowledged and approved by our team with a confirmation email to ensure they are implemented.

Contact Information

For any questions or concerns related to returns and refunds, please contact us at:

Email: support@homedekk.com